Blog, Chirosecure Live Event August 1, 2021

Building the Successful Associate Relationship

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Hello. My name is Dr. Kim Hoang, chiropractic physician in the new Orleans area. I’d like to thank ChiroSecure for allowing me to be able to, uh, connect with my fellow chiropractic colleague. Um, today I’d like to talk about, um, building a successful associate, uh, relationship. Um, uh, so in New Orleans, um, we are separated or should I say the Mississippi river runs through the city? Um, one side of the river is called the east bank and others outside of the rivers called the west bank. Um, I’ve been practicing for about 20 years, uh, 16 of which, uh, have been in private practice. I started off my private practice in the west bank of new Orleans. Um, and I’ve always wanted to have a presence, uh, in the east bank. Uh, and the way that I started off was I practice out of a colleague’s office, um, just a couple of days a week.

Um, and at that time that’s whenever I had, uh, gotten my first associate. Um, and, um, as we, you know, have experience, um, I think that sometimes associates sort of comes and goes, they, they, they come and they, you know, say for a couple years, and then they leave. Um, today I’d like to talk to you about, um, actually my, uh, senior associate, she’s been with me for 10 years. Um, and I’d like to introduce her. Uh, her name is Dr. Kimberly Trainor. Um, and, uh, she is a graduate of Parker university. Uh, she’s been practicing for 11 years, 10 of which, uh, has been here at my office. Um, so, uh, with that, I’d like to introduce Dr. Kimberly Trainor.

Well, I’m Dr. Kimberly Trainor, I’ve been with Dr. Kim Hoang for 10 years now. I’m primarily on the east bank, but we, her and I, we do go between the two offices.

Yeah. So wherever, wherever I am, she’s not and vice versa. Um, but I like to start off by asking, um, some Q and A with Dr. Trainor, um, Dr. Trainor, can you, uh, let us know, uh, or, or share with the, um, with our colleagues as far as, how did you, um, begin with my office? Uh, what, what, uh, what attracted you?

Okay. So after I graduated from Parker, I moved back to my hometown in Shreveport. I stayed there for a few months and I was like, I made the move to a bigger town, a bigger area at Gatton used to Dallas. So at that time I got the fire in the mail from Dr. Kim home looking for an associate, and I’m like, oh, just take the change. I’ll just move to new Orleans. So I packed up moved five hours away. I moved on a Saturday, started work that Monday, and I’ve been here for almost 10 years now,

And it’s been amazing 10 years, by the way. Um, and, uh, here at the, uh, practice Hoang chiropractic center slash disinterest of America, um, Dr. Trainor, how, how have you grown as a, as a doctor?

So working with you, it’s been a great experience on how to communicate with the patients, educate on adapting to new technology, new techniques, new experiences, just always educating ourselves so that we can grow and better serve our patients.

Right. Right. And, um, Dr. Trina has been with me, uh, and with my previous show, I’ve talked about, uh, having a coach, uh, between the two of us. We actually have four coaches, a master circle, and also a concierge coaching, uh, master circle, Bob and Dennis. Um, they actually coach each of my associate. Uh, I have, uh, another junior associate and, um, Dr. Trina, how have you seen our practice grow since being with, uh, a master circle?

So, since we brought with master circle is for several years now have noticed that we’ve gotten more confident. Our report of findings have gotten more clear, crisp to the point, and we don’t second guess ourself, we stick by what we believe the patient needs. May it be a year or whatever they need treatment wise. We tell them what conviction exactly what they need.

Right. Right. And recently we’ve joined other elite doctors of dissenters of America. Um, and, um, we, I think that there’s always a question as far as why do we do what we do, um, as a chiropractic physician, uh, we both have enjoyed practicing. Um, and you know, we are, our techniques is diversified. We’ve, uh, had gotten, you know, a lot of, uh, passive therapies, electrical stem, ultrasound, um, laser. And, uh, for me, my personal story is that I was in a couple of car accidents whenever I was young and I’ve developed low back pain since I was a teenager. And, uh, as an adult, um, and I actually, as a chiropractor, I had another car accident and I had developed some neck issues. Um, of course I’ve had MRIs done and, uh, I’ve had, I have a couple of disc herniations in my neck and also my low back. And that’s where my passion grew in terms of helping patients with similar symptoms to myself. And, um, that’s how our journey started with, uh, dissenters of America. And, um, recently I think, um, within the last year, uh, we’ve acquired the Accu spinal table matrix. I mean, technology, and I find that, um, it’s given us more purpose, um, and also, uh, more passion in, in terms of what we do. So Dr. Trainor, why don’t you tell us as far as your experience, uh, with, uh, the changes that, uh, are the additions that we’ve had recently?

So would the Acura spine, a table, the non-surgical decompression table is letting us go above and beyond just the regular typical part practical of what most people think about, because now they can consider ourself more of a spine specialist since we’re able to get so specific with a desk and get it rehydrated and get it moving again, basically we’re able to see better benefits with the patients. We’re able to see longer lasting results with the patients and just better quality of life with them. And then with the matrix that we also have, it’s amazing just to see how fast we can get the pain under control so that they can respond to the Acura spinal table, um, more easily.

Right. So, so, uh, so of course technology has, has changed so much. So being able to incorporate that, um, actually it, it helps us out, uh, physically as well, too. Um, but, uh, uh, you know, just enjoying being able to practice, um, and also seeing really sick patients get better. Right. I, I think that, um, we’ve, we’ve made a huge difference because I think that, um, in the road of disc herniations, a lot of times patients are faced with, well, what did I do too? I go down the road of surgery, injections, uh, medication opioids, or do I take the non-surgical route? And I think that, you know, being able to help them make that decision really makes a huge difference in the patient’s lives. I mean, you know, we, we literally give them their lives back and, um, it’s, it’s something that, um, I’m so excited that we are both able to do and, and, and we constantly learn, right. We’re, we’re always going to seminars. We’re always, um,

We’re both very well versed in the research of the Acura spinal table and the other technologies that we do. So that really helps with the patients that we can speak and conviction. We understand what we’re doing when, and like, in your case, you have personally experienced that. So I think that really helps since we’re both strong and can speak with all the conviction that our patients really appreciate it.

Right. Right. Um, and, uh, Dr. Trainor, um, what have you enjoyed about, uh, uh, working here, uh, at Hoang Kong packing center and also dissenters of America? We won’t talk about what you don’t enjoy about just what you enjoy.

There’s nothing wrong with boys. So that’s easy thing not to talk about. The thing I enjoyed the most is mainly just how open we are to being able to do it. Anything we think outside of the box, we just don’t get stuck with one thing we say, well, this is how we’ve always done it. So this is how we’re going to do it. It’s like, no, what can we do better? What can we be better for ourselves? What can we do better for our patients? What can we do better for the staff? It’s, we’re always trying to improve. And I really liked that.

Right. And one of the things I love about Dr Trainor, um, in talking about how to build a great relationship, uh, or, or great associate relationship is that Dr. Trainor is very adaptable and I am the one that comes up with the ideas. And whenever I bring it back to the practice, and actually I try to bring Dr. Trainor with me to almost every seminars that I can now keep in mind. We do have two practices here in the new Orleans area. So if I am not here, then she holds down the Fort. Um, but, um, but we try to make it work, but we have a junior associate as well, too. Um, but, but, uh, Dr. Trainor is very adaptable. And I think that also, you know, respecting the doctor as well, too, and, and, and really hearing what, what, what Dr. Trainor has to bring to the table.

There are times when we’d go to seminars and sometimes I may not understand something and Dr. Trainor is right there and she just, you know, is able to implement it. And, uh, and, uh, so, so, so what I don’t get normally she does. And, and, and, but, but, but I love how adaptable you are, uh, Dr. Trainor. And so I, I think that in, in choosing your associate, um, sometimes, uh, whenever they bring something to the table, I’d love to be able to see, uh, what, uh, uh, techniques that, uh, they may specialize in. Um, but at the same time, I’ll want them to master what, what we specialize in as well, too. Yes. Yeah. I totally agree with that.

Adaption is the key. You have to be able to adapt to each other’s waves. You have to understand, be able to communicate, go to bad. You just need to always communicate.

Yeah. And, and, and through the years I’ve seen Dr. Trainor, uh, uh, grow as a leader as well, too. And, uh, I feel that I’m able to give her the, uh, the, um, the, the stand to say, Hey, look, you know what, there’s an issue in that, in that office, then I need four adopted Trainors, take your sheet, is the doctor. So again, giving the respect and also giving that platform, um, to my, uh, my, my, my employees to know that, Hey, she is the person that’s in charge, and she’s going to make the final decision on that, um, allows for us to be able to run two practices at the same time, without always having to be, you know, to, to, to have an I, or, you know, a helicopter on top of that office. So, so, so with that, um, you know, I, I sincerely appreciate, uh, everything that you’ve done, Dr. Trina.

Yes. And then throughout the 10 years that we have been together, we’ve had some other associates come and go with us. Um, so it’s kind of cool to be able to see each person’s personality and what they can bring to the table. And like you said earlier, sometimes they come for a few years, sometimes it’s only six months, but we still learn from every person that we’ve ever worked with.

Right. Right. And I think that reading personality is very important just like with, with our patients as well, too, some tends to talk a lot on some, some tends to be analytical, some tends to be very dramatic. We just have to be able to match the personality and be able to communicate with them. And, and, and, and even with our fellow, or should I say our staff members? I know that there’s times, I mean, we’re, we’re predominantly all females, so there’s, there’s about 10 of us. Um, and, um, uh, there’s times when, and there’s even the doctor and also the office manager, sometimes they’ll butt head. And, uh, eventually they are able to figure it out because you are a leader. Okay. We are not here to say, oh, she said it like this. And, you know, I don’t really like the way that she said that we don’t have time for that. We are here to serve our patients. And, and we have a bigger calling than to, to, to, to, to analyze exactly the way that that person said it, um, don’t get me wrong. We’ll, we’ll, we’ll definitely address it. But, um, uh, but we want to do and put the energy in, in, in, in, in what we do best and that’s to be able to serve our patients.

Yeah. And then just you and I, in general, we have different personalities. Yeah. We get along great. But sometimes how we talk to the patients, I may have more of a nurturing personality, or I can be just straight up blunt. So we, it works good with all in varsity of patients. May it be female or male kids, you know, to elderly, I think we both kind of do well on picking on how we need to talk to the patient, or if we’re not getting across to them saying, Hey, why don’t you see the other doctor, you know, she may be a better fit, may help you more. And so I think we’re able to, you know, treat everybody

Right. And, and, and in our practice, we actually share a patients. I know that there are some offices for multiple doctors, and sometimes, um, that doctor’s the only doctor that sees that patient, um, in our practice. Um, again, there’s, there’s two offices, there’s three doctors in between the two offices. We see pretty much every single patient together. And we’re able to communicate on a daily basis through the round notes. Um, but if there’s a personality that clashes, or if there’s a patient that prefers a specific doctor, we’re okay with that. We w we do not take it offensively. And, and, and, and I, one of the things I love about, about you, Dr. Trainors said, you don’t think don’t take things personally, for the most part. I mean, it’s, it’s usually okay. She said, okay, all right, move on to the next thing. And I love that. I think that that’s important because we’ve, again, we’ve had our fair shares of, you know, different personalities, um, uh, associates, um, and, and, and, and some can be a little bit more, uh, I guess, more sensitive than others. Um, not that it’s bad again, you know, we all grew up differently, but, um, being able to, um, uh, have that, uh, that, that, that, that, um, strong, uh, uh, exterior where we were, where it is, it’s not going to where we don’t take it personally. I think it’s very important. Um, uh, as a doctor,

Yeah. And from the first visit of each patient, we try to let them know there’s three of us doctors or that, those, the two main doctors Dr. Kim Hoang and Dr. Kim Trainor, so that the patients know we want y’all to be able to see everybody. We won’t want to be comfortable with everybody.

Yes. Yes. And, and, and we normally always encourage the patients to be able to see the other doctors just because they, their schedule may not match our, my, my, my schedule, either doctor train schedule. Um, and so, and so we’ll encourage them and say, Hey, look, you know, um, if it was a little rough, then I’ll communicate with Dr. Trainor. Um, but I want you to let, uh, I want you to know that she has been with me for 10 years. And so, and so I give, you know, uh, Dr. Trainor the credibility as well, too. So it’s, it’s, it’s a support for one another, um, that allows for us to be able to share the patients together. Um, and, and, and, and did you have something else to add Dr. Trainor? No, I just said exactly.

Um, and, um, here at, um, Hoang Chiropractic center, dispensers of America, we have about 10, about 10 employees or so, and, uh, I’m happy to say that probably half of us has been here for about 10 years. Um, and, uh, I think that one of the things that I would probably add, uh, I guess, advise to my fellow colleagues, uh, if they’re, you know, sort of wondering how do you keep, uh, an employee uh long-term is that, um, I think that giving them the respect, um, hearing them out, uh, be approachable, um, don’t, we’re all busy. Uh, and, you know, there’s, there’s, there’s some of you guys that have probably more employees than myself. I get that. Um, but I know that each person has a brain and also a heart and it all matters. And even if you’re at the entry level and you just started working for me, I’m going to listen to you.

I’m going to say hi to you. I’m going to ask you, how’s it going? I don’t need to have a, a long you one hour conversation with you. Um, but if there’s something that, uh, is bothering you, or that just doesn’t seem right, I’d like for you to know that you can talk to me. Um, and also my office manager, um, but, uh, again, hearing them out and, and, and also, um, we awarding the, the good behavior, uh, if there’s something that, that they’ve done, uh, and, uh, you take it for granted. Um, you know, like to me, I feel like it doesn’t take that much for you just to email them and say, or text them. Hey, good job. Thank you so much for, um, handling this situation. Uh, thank you so much for being adaptable. Um, a lot of times I think that they feel that we’re too busy and so they don’t really want to communicate with us, but again, just, they don’t have to be the one that we just out to you, you could be the one that reaches out to them and, and, and, and come in, commend them for, for, for, for being part of the team.

And, and, and, and, and, and, and, you know, hopefully they’re learning a lot of things and they’re seeing a lot of miracles, um, because I want them to have, uh, to be able to take something out of why they’re working for me. Uh, and, uh, and also giving them raises, um, even whenever they’re not asking. Um, so, you know, just that’s, that’s one of the small ways that I think that you can let them know that they were appreciated, um, and, uh, and, and also respected, and that you do want for them to stay with you long terms.

And then also, I think for being an associate, looking up to you, just being passionate about what you do, enjoying coming to work with a smile on your face with a chipper, you know, that is kind of contagious. And that’s what I want to be like. So then I spread it to our other colleagues, the other doctors or other staff. So it just kind of makes every day enjoyable because we really do love what we do. And since we both love what we do, it makes it more pleasurable to work together.

Yeah. It, it definitely shows. And, and one of my, uh, one of the things that we talk about, all right, Dr. Trina, is that come to the office with a smile, whatever happens in your personal life, you put it on the, uh, the front porch, and then you come in and, and, and quite honestly, you’re, you’re absolutely right. I think smiling is very contagious. And sometimes patients even come to come in and they look at us like, what’s going on here? Why are you smiling? And then, you know, their personality then starts to change as well, too. So it brings joy into our lives. Right. That’s, that’s, you know, it’s, it’s contagious. I love it.

Yeah. Just like what we ask our patients. We don’t ask. What’s the matter what’s going on. We ask them what’s good today.

Yes, yes, absolutely. Absolutely. Well, again, Dr. Trina wants to give a thank you for being my guest today, and thank you for being with me for the last 10 years. I sincerely love you. And also I’m just very, very grateful that you’re part of, uh, of, uh, of, uh, this team, uh, and, uh, uh, could we continue to, to make miracles happen, saving patient’s lives. So, um, I appreciate that.

And, you know, I love you and the practice that we have grown together. Yes, yes.

And next week’s presenter is Dr. Walter Sanchez, please make sure to tune in. And again, I want to be able to thank, uh, car secure nation for, uh, giving us the platform to be able to communicate with you guys. Um, uh, later on, we’ll go ahead and, uh, put out the website. Um, and if you ever want to communicate with me, actually, I’ll, I’ll let you know right now. It is, uh, uh, Metree dash Gretna dissenter. That’s MPT, E I R I E dash G R E T N a D I S C C E N T E Uh, under the contact, you should be able to, um, to connect with me. If, if, if any of you guys have questions about staffing, uh, associates, uh, whatever the case may be. Um, again, thank you so much.