Today, on our Chiropractic Insurance Blog we are going to be talking about establishing appropriate expectations with your patients.
When a client issues a complaint against you it can be shocking. Sometimes, the complaint comes out of nowhere and it may feel as if a breach of trust has occurred. Obviously, as their chiropractor you do your best job applying treatment. Having a client then turn around and raise a complaint can be a confusing experience.
Now, the best way to avoid these situations is to prepare the patient beforehand and establish clear expectations.
Doing this will dramatically lower your risk of having complaints raised and having to use your chiropractic liability or malpractice insurance.
So, how do we go about setting the expectations up and communicating clearly with patients?
This week on our Chirorsecure LIVE EVENT we have expert Bill Esteb lined up to speak about creating appropriate expectations with patients and becoming the master of communication.
After all, proper communication is the key to avoiding an insurance nightmare later on
Here are some of the points that Bill will be touching on in this live event.
1. What is the most critical patient communication
2. technique that a chiropractor can utilize?
3. What do you think is the most important patient communication opportunity and why?
4. What’s the best way to set appropriate patient expectations at the beginning of the relationship?
From the moment a patient arrives in the office you must establish their expectations and begin communicating.
As visits continue this communication must remain the same and you should take notes in order to protect yourself.
If you are interested in learning more about this important topic and hearing what the experts have to say make sure you log in for our live event.
WHEN: July 21st, 2015 2:00 PM EST
LENGTH: 30 minutes
HOW TO SIGN-UP: Just show up, NO OPT-IN required
COST TO ATTEND: None, courtesy of ChiroSecure*
REPLAY: For ChiroSecure Concierge Members
PLEASE NOTE: Transcripts of this event will be provided to all those that attend or join the ChiroSecure Concierge Service.
CHIROSECURE CONCIERGE SERVICE:
Sign up for our Concierge Service and we will automatically send you the video replay, the notes and the transcripts for all our Live Events without ever having to show up again.
OF SPECIAL NOTE: Due to the high number of doctors and staff attending these Live Events we have some doctors experiencing difficulty getting on the Live Events. When you come to the Live Event realize that it could take over two (2) minutes; depending on the speed of your internet connection, for the page to load properly due to the number of people trying to get on at the same time. If that is the case do not keep hitting the reload button as each time you do it starts the timer over again which means it is going to take that much longer for you to get on the site. Let the page load on its own. *Supporting the Chiropractic community for over 23 years, ChiroSecure’s Live Events educate and support you, the practitioner, by making sure you have the information you need to protect you, your practice and your future.